Commit to offer excellent customer service.
Resolve requests efficiently and on time.
Educate policyholders on insurance coverage.
Exhibit understanding and commitment to first call resolution.
Meet injured car accident victims at site or home to determine applicable coverage and person accountable for damage or injury.
Estimate injury or property damage value and negotiate settelements.
Refer fraud losses to company investigators and determine financial recovery opportunities.
Empathize and support customers involved in auto accident.
Investigate accident facts involving liability dispute, review documents and decide on claim payments.
Reconstruct accidents and record interviews over phone.
Investigate extent and nature of injuries.
Offer insurance information and arrange for damage repair.
Coordinate with doctor offices, medical insurers, policyholders, claimants, auto repair shops and law enforcement professionals.
Capture, track and oversee insurance claims.