Evaluate and check for necessity and cost of repairs to the automobile.
Utilize customer response, visual inspection, road tests and mechanical testing devices to determine automobile repair need.
Estimate and list repair and labor costs in a comprehensible order.
Effect minor repairs such as hinge lubrication, battery cable replacement and brake adjustments to the automobile.
Assess extent of auto body damage through inspections.
Estimate and furnish repair and labor costs and calculate overall customer payment.
Collect insurance estimates after reviewing extent of auto damage and resolve replacement and repair requirements.
Draft work order consisting of required repair services after approvals and enter the order into work management system.
Establish good customer relations by providing estimates and timelines and obtaining relevant customer information and handling customer queries effectively.
Record and maintain repair details in auto body shop records.
Upgrade job information through manufacturer publications and educational opportunities.
Accept ownership to achieve challenging requests proactively and explore means to create job value thereby enhancing auto body shop reputation.
Prepare damage reports and obtain relevant signatures and authorizations.
Review vehicle and final bills as a part of the intrinsic quality check process.
Communicate and drive home the message to customers of being the only and best choice.
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