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Clinical Applications Specialist Responsibilities and Duties

Extend after sales support of clinical products.

Exhibit product expertise during customer support and clinical training.

Provide applications production support by simulating a fast paced call center environment.

Coordinate with sales organization in pre and post sales support of GEHC customers.

Organize and deliver training through candidate screening workshops, forums and seminars.

Help service organizations to determine nature of clinical equipment problems.

Coordinate with Service Organization teams and Project Manager for training sessions at customer installation site.

Engage to develop customer training tools and offer relevant input for future products and services.

Communicate customer information and problems as well as opportunities to Technical, Customer and Marketing Support teams.

Communicate with customers proactively improving customer satisfaction and loyalty.

Communicate with customers to resolve problems and enhance customer satisfaction.

Manage all company equipments in good and orderly condition.

Resolve delivery of customer service and involve in root cause analysis for problem solving.

Complete administrative activities and ensure product demonstration support.

Extend support in practicums, professional forums and audio conferences.

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