Process customers’ orders through live chat or telephone calls and log data in order entry system.
Recommend added merchandise to clients on every order call.
Present clients with prime product information assuring customer satisfaction.
Ensure to share fashion trends and recommend product for season ‘must haves’.
Identify and resolve every customer service inquiries or problem occurring from catalog and internet.
Ensure to track client packages.
Support customers for replacement orders and exchanges.
Process client financial adjustments as necessary.
Develop personalized shopping experience for all customers through providing individualized attention along with prevailing knowledge of products and trends.
Prepare plus maximize client base through concentrating strategic selling techniques along with communicating proactively with customers.
Help client correspondence and scheduling appointment.
Ensure to follow through on client commitments on time.
Develop and maintain professional relations with customers to assure repeat business.
Stimulate feedback to improve further customized service.
Maintain flexibility, tact, patience, honesty, effective communication skills and ability to develop relations and trust with all customers.
Provide expert advice in trends, outfitting and product information related to company and customer fashion sense.