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Apology Letter to Patient

An apology letter to patient can be written when a doctor misses an appointment, misdiagnoses a problem, or any other infraction during his services with a patient. When a mistake has caused a problem between a doctor and a patient, the trust in the relationship can be lost. A letter can help to mend the relationship. Patients like to feel like their doctors care about them, so having a personal letter of apology will make all the difference.

Format and Content

Your apology letter to patient format should include a description of the problem, how you plan to fix it, and how you plan to ensure it does not happen again. Furthermore, you should include how much you care for the patient and hope he or she will continue to see you as a doctor. You should make it personalized to the problem to make the patient feel heard and respected. Your letter will be appreciated and go a long way in helping to sort out the problems caused by your mistake.


When Dr. Phillip missed the appointment with his regular patient Dan because he got caught up in an emergency situation with another patient, he wrote this apology letter to patient. As a psychiatrist, it was very important that Dan continued to have trust in Dr. Phillip and continued to see him. This letter helped to smooth things over with Dan and rebuild the relationship between doctor and patient.

Dear Dan,

I want to apologize to you for missing our appointment the other day. It was very unprofessional of me to not let you know ahead of time. I was caught up in an emergency situation with another patient, but I should have taken the time to inform you of the situation. I know how difficult it is for you to adjust your schedule, and I am so sorry.

I hope that my actions have not affected our doctor patient relationship. You are doing really well in my care, and I want us to continue in our path together. I know how busy you are, and I am sorry if my actions have caused you any problems. I want to assure you it will not happen again. I will always take care to ensure my patients are informed if I will not be able to make an appointment in the future. Additionally, I will make sure that their appointments are rearranged to suit them.

Please let me know if I can do anything else to help you, Dan. I am very sorry if I caused you any pain or trouble. I look forward to seeing you at our next session. We can discuss this further at that time, if you feel you need to talk. Thank you for your patience with me.


Dr. Kenneth Phillip