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Appreciation Letter to Hotel Manager

Hotels are often locations of anniversary, birthday, engagement or other trips as well as celebrations of special occasions. Hotel managers play a key role in making these events become lifelong memories. When the event is particularly spectacular, an appreciation letter to a hotel manager may be in order. Many times hotel guests write letters to the manager to complain about poor service; therefore a letter of appreciation isalways a welcome change.

Format and Content

A hotel manager sees a lot of guests every week. Consequently, an appreciation letter to a hotel manager format should include the guests’ names, the date of the hotel reservations, the occasion and details about what the manager did to make the visit memorable for the guests. It is also important to mention any other hotel employees who contributed to making the hotel stay special, and a copy can be sent to the corporate office.


Hotels are common locations for anniversary parties. This appreciation letter to a hotel manager sample is from a guest who threw her parents a 50th anniversary party at the hotel, complete with a vow renewal ceremony. The hotel manager went out of his way to make the anniversary party special.

Dear Ms. Wells,

I am writing on behalf of the entire Taylor family to thank you and your wonderful staff for making my parents, Sam and Darla Norton’s, surprise anniversary celebration the event of a lifetime. We did manage to pack for our parents and drive them from Columbia to Charleston for the surprise weekend that included the entire family. They are still talking about it a week later.

The flowers, champagne and chocolate dipped strawberries you placed in their suite were gorgeous and delicious, and the view was spectacular. The room that your catering manager, Bill Evans, set up for us was perfect, and we were all very impressed with the 50th anniversary decorations. The food was absolutely scrumptious and the cake was not only delectable, but a work of art as well. Your staff treated us like royalty at the anniversary dinner and their service was absolutely impeccable.

We cannot thank you enough for helping us arrange my parents’ vow renewal ceremony in your beautiful gardens. I could not have found a more perfect setting anywhere. We were all pleasantly surprised at the lovely flowers you were able to display in the garden in spite of the crisp November weather. Also, the refreshments at the ceremony were delicious and arranged in such an appealing presentation.

I have already referred your hotel to one of my friends who lives in Charleston as she looks for a place to host son’s wedding rehearsal dinner. In addition to the amazing food, service and accommodations, your prices are quite reasonable which made our event even better. Thank you again for contributing to the Taylor family’s cherished memories.


Sarah Taylor

Sarah Taylor

CC: XYZ City Hotel

Corporate Office

New York, NY