Scheduling Analyst Resume

Posted in Analyst Resume Examples

Matthew Yarbrough
2141 Springdale Rd SW, Apt 411
Colorado Springs, CO 80903

Job Objective Position as Scheduling Analyst.

Highlights of Qualifications:

  • Extensive knowledge of Schedule Planning Software
  • In-depth knowledge of airline experience in flight scheduling, aircraft routing and flight dispatching
  • Ability to work independently and meet deadlines
  • Familiarity with SSIM protocol

Professional Experience:
Scheduling Analyst
BridgeView IT, Colorado Springs, CO
August 2005 – Present

  • Created and maintained monthly performance reports.
  • Monitored effectiveness and efficiency of the scheduling staff in aligning company-wide processes and procedures to achieve call center goals metrics.
  • Monitored real-time, daily and monthly reports for adherence to scheduling and service level parameters.
  • Built long-term staffing schedules.

Scheduling Analyst
Liberty Mutual, Colorado Springs, CO
May 2000 – July 2005

  • Facilitated and developed the capacity planning model.
  • Supported forecasting and scheduled application maintenance and release management.
  • Developed and administered shift-bid processes.
  • Posted accurate schedules in a timely manner.
  • Determined appropriate staffing requirements and posted volunteer requests.

Bachelors Degree in Business
Arizona State University, Tempe, AZ

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