IT Help Desk Support Resume

Carl Brode

3809 Jett Lane

El Segundo, CA 90245



Job Objective Seeking a position as IT Help Desk Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

  • Remarkable experience working in a Helpdesk environment
  • Proficient in including experience using ticket tracking system, MS Office suite and MS Outlook
  • Skilled in using remote desktop and a related remote desktop control application
  • Sound knowledge of Microsoft Operating Systems and related applications
  • Excellent interpersonal and communication skills
  • Strong attention to detail and ability to prioritize tasks
  • Proven ability to troubleshoot PC applications and networking-related problems

Work Experience:

IT Help Desk Support, August 2005 – Present

Teksystems, Inc., El Segundo, CA

  • Troubleshot hardware, software, and network problems over phone.
  • Provided on-site simultaneous support to multiple users in diverse locations.
  • Monitored and reported on incoming phone calls, issues, and resolutions.
  • Prepared reports for a variety of corporate systems and programs.
  • Provided training to users on software and hardware components.
  • Administered installation of Personal Computers; software and peripherals.

IT Help Desk Support, May 2000 – July 2005

Pomeroy IT Solutions, El Segundo, CA

  • Responded and recorded calls and emails related to Computer Support issues.
  • Resolved software installations, updates, and licensing issues.
  • Ensured to track all the issued hardware and software inventories.
  • Managed to resolve hardware and software issues through communications.


Bachelor’s degree in Information Technology, William Carey College, Mississippi, MS

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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