IT Help Desk Support Resume

When writing a IT Help Desk Support Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a IT Help Desk Support Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

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Here is the IT Help Desk Support Resume example:

Carl Brode

3809 Jett Lane

El Segundo, CA 90245

(555)-555-5555

[email]

Job Objective Seeking a position as IT Help Desk Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

Remarkable experience working in a Helpdesk environment
Proficient in including experience using ticket tracking system, MS Office suite and MS Outlook
Skilled in using remote desktop and a related remote desktop control application
Sound knowledge of Microsoft Operating Systems and related applications
Excellent interpersonal and communication skills
Strong attention to detail and ability to prioritize tasks
Proven ability to troubleshoot PC applications and networking-related problems

Work Experience:

IT Help Desk Support, August 2005 – Present

Teksystems, Inc., El Segundo, CA

Troubleshot hardware, software, and network problems over phone.
Provided on-site simultaneous support to multiple users in diverse locations.
Monitored and reported on incoming phone calls, issues, and resolutions.
Prepared reports for a variety of corporate systems and programs.
Provided training to users on software and hardware components.
Administered installation of Personal Computers; software and peripherals.

IT Help Desk Support, May 2000 – July 2005

Pomeroy IT Solutions, El Segundo, CA

Responded and recorded calls and emails related to Computer Support issues.
Resolved software installations, updates, and licensing issues.
Ensured to track all the issued hardware and software inventories.
Managed to resolve hardware and software issues through communications.

Education

Bachelor’s degree in Information Technology, William Carey College, Mississippi, MS