Intake Officer Resume

Posted in Officer Resume Examples

Dennis Mackey

2927 Confederate Drive

Manlius, NY13104



Job Objective Intake Officer seeking position with organization that has the potential for career growth possibilities.

Highlights of Qualifications:

  • Remarkable experience in case management
  • Thorough knowledge of Complaints and Discipline process
  • Sound knowledge of legal and office standards in the processing of complaints
  • In-depth knowledge of behavior including socially deviant behavior
  • Superior organizational skills and problem solving skills
  • Ability to accurately interpret laws, policies, and regulations.
  • Excellent communication and interpersonal skills
  • Skilled in processing information by computer, filing, answering Agency telephone
  • Ability to meet and deal tactfully with the public and make appropriate referrals and decline complaints
  • Ability to deal with stressful situations in an appropriate manner

Professional Experience:

Intake Officer, August 2005 – Present

Fairfax County Government, Manlius, NY

  • Provided resolution to public complaints and problems.
  • Documented and analyzed issues, and provided suitable recommendations.
  • Prepared files for investigation, conducted preliminary investigations, and maintained a caseload of investigations.
  • Coordinated files assignment to regulatory and policing bodies.
  • Provided policy & procedural recommendations, and conducted research and special projects.

Intake Officer, May 2000 – July 2005

Humana, Manlius, NY

  • Explained office policies and procedures; recommended alternative sources of assistance, maintained records of inquiries.
  • Conducted intake interviews: determined the jurisdiction and timeliness of complaints.
  • Conducted interviews to establish the basis of an allegation; obtained documents and information relating to complaints.
  • Conducted initial complaint processing, organized documents.
  • Conducted research of issues surrounding the complaint by using appropriate sources.
  • Maintained office case filing system.


Bachelor’s Degree in Behavioral Sciences, Brazosport College, Lake Jackson, TX

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