Virtual Customer Service Agent Resume

Posted in Agent Resume Examples

Tate Garrett
3206 Chestnut Hill Ave
Deltona, FL 32738

Job Objective Seeking a position as Virtual Customer Service Agent where I can utilize my knowledge and experience in reputed organization.

Work Experience:

Virtual Customer Service Agent, May 2004 – Present
ACD Direct, Deltona, FL

  • Contacted customers concerning scheduled service calls.
  • Managed dispatch duties as a substitute.
  • Determined service outages and maintained customer information.
  • Acquired and maintained up-to-date client product knowledge.
  • Provided information to various clients on services and enhancements.
  • Assigned to receive, transmit, route, and relay service call information to transmit directly to the service technician.

Virtual Customer Service Agent, March 2002– April 2004
Volt Information Sciences, Deltona, FL

  • Used computer terminal to access customer information and conveyed necessary information to customers.
  • Answered customer questions and provided accurate billing information.
  • Communicate effectively on the radio and over the telephone with customers and co-workers.
  • Promptly resolved customer problems and complaints.

Summary of Qualifications:

  • Remarkable experience in providing excellent customer service
  • Expert in recording customer information and inquiries
  • Skilled in processing all aspects of Personal Lines business
  • Proficient with MS Office software (Outlook, Word, Excel)
  • Strong diplomacy and teamwork skills
  • Excellent oral communication and problem solving skills
  • Ability to work independently and resolve site issues
  • Remarkable ability to listen and respond effectively to repetitive questions


Associate Degree in Customer Service Support, Highland Community College, Highland, KS

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