Answering Service Operator Resume

Andrea Castillo

14265 Van Nuys Blvd

Harlingen, TX 78552



Job Objective To secure the position of Answering Service Operator in a reputable company that will allow me to utilize acquired skills and experience.


Outstanding experience in processing high volume of incoming calls

Excellent customer service skills

Strong organizational, interpersonal skills

Excellent typing skills

Excellent verbal and written communication skills

Amazing ability to remain calm in an emergency situation and work independently

Ability to work in flexible hours


Answering Service Operator, May 2004 – Present

A-B Communications, Harlingen, TX

Greeted caller and supplied relevant information to callers.

Handled information window with accuracy and alertness.

Maintained appropriate logs and records.

Handled order taking, registration, appointment setting, voicemail, and IVR services.

Assisted in clerical duties and paging.

Ensured all policies and procedures are maintained while retrieving and processing messages from answering machines.

Handled emergency calls following appropriate procedures.

Answering Service Operator, March 2002– April 2004

Tri-City Tele-Com, Harlingen, TX

Handled and dispatched incoming telephone calls.

Handled all outgoing, and interoffice calls.

Recorded caller messages and information.

Maintained appropriate logs and records.

Handled emergency calls.

Documented customers record accurately.

Handled overflow of phone calls and transferred them to the related department.


High School Diploma Bath County High School, Hot Springs, VA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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