Customer Service Assistant Resume

Steven Crowe

651 George Crowe Rd

Joliet, IL, 60435



Objective To obtain the Customer Service Assistant position that will expand and develop my skills.

Summary of Skills:

  • Profound knowledge in assisting in unloading merchandise from baskets as well as suggestive selling techniques
  • Excellent customer service and communication skills
  • Outstanding ability to follow instructions and procedures
  • Strong ability to understand customer needs
  • Excellent ability to maintain high level of productivity and efficiency standards
  • Able to stand and walk for extended periods of time
  • Strong physical ability to lift and carry moderately heavy loads

Work Experience:

Customer Service Assistant, August 2005 to till date

Hexcel, Joliet, IL

  • Assisted customers in locating and unloading merchandise.
  • Performed mail and file searches when requested and responded to requestor expeditiously.
  • Assisted in performing file room task during USCIS working hours in conjunction with the Customer Service Desk supervisor.
  • Maintained the Regional Mail boxes and special handling mail logs for designated CSC agencies.
  • Filled customer requests and orders for files.
  • Received and requested files from other service centers that included NRC, HBG and delivered accordingly.

Customer Service Assistant, May 2000 to July 2005

Ricoh Americas Corporation, Joliet, IL

  • Checked the groceries were being bagged carefully and offered to carry out service.
  • Maintained and organized carts and containers as directed by Customer Service management.
  • Performed price checks and did restocking of returned product in a timely manner.
  • Assisted in following and compiling with all applicable health and sanitation procedures and adhered to safe work practices.
  • Answered to customer requests and inquiries on time.


Associate Degree in Public Relations, Massachusetts Bay Community College, Wellesley, MA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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