Call Center Supervisor Resume

When writing a Call Center Supervisor Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Call Center Supervisor Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

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Here is the Call Center Supervisor Resume example:

Eunice Bowser

1069 Timber Oak Drive

Amarillo, TX 79101

(555)-555-5555

[email]

Job Objective Looking to help your company with my experience as Call Center Supervisor.

Highlights of Qualifications:

  • Remarkable experience working as a supervisor within a call center environment
  • Thorough knowledge of and proficiency in quality improvement tools and processes
  • Familiarity with call center management tools, call center monitoring and reporting software
  • Proficient with database, word processing, spreadsheet, and presentation applications.
  • Excellent written and verbal communication skills
  • Amazing ability to analyze and identify customer needs
  • Immense ability to accurately type 35+ words per minute
  • Exceptional ability to work independently and with a team

Professional Experience:

Call Center Supervisor, August 2005 to till date

LogistiCare Solutions, LLC., Amarillo, TX

  • Monitored and trained team members on a daily basis to maintain a high level of competence.
  • Managed workflow on the Call Center floor between incoming calls, supported functions and special projects.
  • Provided technical guidance, training and staff development for the Customer Service Representatives.
  • Provided feedback and coached to ensure call service and call quality goals are met on a daily basis.
  • Promoted a superior, customer focused environment by managing the efficient delivery of quality service to customers.

Call Center Supervisor, June 2002 to July 2005

Verizon Communications, Amarillo, TX

  • Provided call center performance reports and implemented procedures to enhance the reservation process.
  • Monitored the standards of performance of the Call Center.
  • Recommended to develop call center process and procedure.
  • Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction.
  • Ensured documentation and analysis of reports to enhance the operations.

Education

Bachelor’s Degree in Information Systems, East Central University, Ada, OK

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  • March 1, 2021Create Date
  • March 1, 2021Last Updated