Collections Manager Resume

Dwight Dodson

264 Fieldcrest Road

Bohemia, NY 11716

(555)-555-5555

[email]

Job Objective To enhance my skills and further my career by filling the position of Collections Manager in well-established organization.

Highlights of Qualifications:

  • Remarkable experience to administer loan and collection activities
  • Thorough knowledge of collection procedures and regulations
  • Sound knowledge of business practices and consumer collection
  • Ability to manage complex customers
  • Ability to resolve all issues efficiently
  • Huge Microsoft Office applications skills
  • Profound communication skills in both oral and written forms
  • Solid understanding of FDCPA
  • Proficient to understand accounting principles

Professional Experience:

Collections Manager

BlueLinx Corporation, Bohemia, NY

October 2008 – Present

  • Administered past due accounts and facilitated required decisions.
  • Evaluated all collection activities and modified as required.
  • Developed and maintained efficient relationships with partners.
  • Designed efficient asset recovery process flow for all due accounts.
  • Monitored collection activities according to state and federal regulations.
  • Assisted staff and initiated changes to collection policies and procedures.
  • Prepared and analyzed reports and recommended improvements.
  • Determined performance minimums and managed tracking of objectives.

Collections Supervisor

Winterwood Inc, Bohemia, NY

August 2003 – September 2008

  • Supervised working of call center representatives for collection objectives.
  • Maintained attendance records and prepared schedule for work.
  • Coordinated with collections managers and designed production goals.
  • Provided cross training programs to increase efficiency of collection process.
  • Ensured optimal level of customer services and performance metrics.
  • Provided technical support to team members and resolved issues.

Collections Specialist

CDI Corporation, Bohemia, NY

May 1998 – July 2003

  • Managed past due commercial debt and follow up with customers.
  • Performed research to resolve all billing issues.
  • Assisted to trace all customers to new address.
  • Facilitated in payment process though credit and debit cards.
  • Administered accounts and performed follow up to resolve issues.

Education

Bachelor’s Degree in Business

Lehigh University, Bethlehem, PA

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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