Desktop Support Analyst Resume

Posted in Analyst Resume Examples

Amanda Smith

2434 Stone Rd, Apt 11

Lansing, MI 48917



Job Objective Obtain a Desktop Support Analyst position in a well established firm that offers opportunities for professional growth.

Highlights of Qualifications:

  • In-depth knowledge of TCP/IP, DNS and Internetworking Technology
  • Proficient with MS Office and Exchange and Outlook Email applications
  • Sound knowledge of Antivirus, Spyware, network architecture and Firewall applications
  • Excellent oral and written communication and interpersonal skills
  • Ability to work in a team as well as independently
  • Strong organizational and time management skills
  • Exceptional problem solving and customer service skills

Professional Experience:

Desktop Support Analyst, August 2005 – Present

Robert Half Technology, Lansing, MI

  • Provided second level desktop support to all onsite plant personnel to setup, configure, troubleshoot, analyze, and repair computer systems.
  • Supported and provided hardware and computer peripherals in a customized Windows XP environment.
  • Managed the desktop hardware and software inventory and procuring hardware, software and related supplies.
  • Provided supported by travelling between plant sites.

Desktop Support Analyst, May 2000 – July 2005

Cincinnati Bell Tech Solutions, Lansing, MI

  • Installed and repaired all pc hardware, laptops and peripherals.
  • Created and deployed desktop images from scratch in coordination with Desktop Engineers.
  • Interacted with network and telecommunications support team and presented detailed documentation.
  • Resolved issues with Windows 2000 and Windows XP desktops.
  • Attended calls using tracking system accurately and thoroughly with comprehensive detail.
  • Reviewed open problem tickets daily.
  • Identified problem and forwarded it to appropriate area of responsibility.


Bachelor’s Degree in Information Systems, University of California, Berkeley, CA

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