Individuals in the desktop support field deal with the most essential computer functions, including the startup, installation, and operation of essential programs. These individuals should have an associate’s or bachelor’s degree in a computer-related field and may need special certification. They should also have excellent phone skills, as many of the services provided in this field are executed remotely.
Your desktop support resume may need to focus on specific operating systems or programming suites, depending on the nature of the employee you are applying to. This is not always the case, however, and so careful research is necessary when you apply for work. To make things easier, the three desktop support resume format options provided below use a general desktop support level of experience, allowing for customization to specific operating systems as needed.
While most IT fields require experience, becoming a desktop support associate can usually serve as a good introduction to this field. When crafting your resume, make sure to emphasize your technical skills and communication abilities. Victoria Maynard, the individual in the desktop support resume example provided here, is a good example of how somebody with no prior experience in this particular position can nonetheless become a very desirable candidate.
|93 Leeway Drive|
St. Johnsbury, VT 05819
Home: (802) 983-9941
Cell: (802) 761-5220
|ATTENTIVE AND ORGANIZED DESKTOP SUPPORT ASSISTANT|
|Desktop support assistant candidate with a strong knowledge of multiple operating systems and configurations. Highly skilled with the ability and interest to learn new technologies. Well-versed in client communication and capable of explaining complex technical situations to individuals who lack prior experience.|
|LYNDON STATE COLLEGE, Lyndonville, VT|
Bachelor of Science in Computer Science, 2014
Mid-Level Professional Resume
The benefit that mid-level professionals in this field have is that they are familiar with both older and newer technologies. This is very important, since not all customers you may deal with will be well-versed in modern computers, instead relying on an old family desktop they’ve had for years. The desktop support resume sample provided here doesn’t specifically highlight proficiency with older units, but it is strongly implied by the length of time that Ms. Justice has remained employed in this field.
Experienced Professional Resume
As with most job fields, your chances of employers taking a serious look at your desktop support resume increase greatly as you gain more experience in this field. By the time you reach the level of experienced professional, you should have proficiency in most operating systems and desktop configurations. Note in the desktop support sample resume provided below that Mr. Dawson shows a comprehensive knowledge of multiple operating systems and technologies.