Operations Associate Resume

Austin Rowland

8315 Grandview Ln

Anderson, CA, 96007



Job Objective Seeking an Operations Associate position in an environment where I can utilize my experience and my knowledge to add value to an organization.

Summary Skills

Operational knowledge of proprietary software and bar code scanning system

Solid data analysis skills

Strong customer service skills

Ability to meet established deadlines; must be a self-starter and be able to work independently as well as being a team player

Ability to work in a fast-paced environment, strong organizational skills

Ability to prioritize and manage work in a fast paced environment

Excellent written and verbal communication skills

Work Experience:

Operations Associate, August 2005 to till date

Dick’s Sporting Goods, Anderson, CA

  • Reviewed quality of entered work items.
  • Handled customer telephone calls, provided technical information and addressed and resolved inquiries and problems.
  • Processed incoming mail, email, responded to customer needs and requests.
  • Worked independently, made solid contributions on a daily basis with minimal direct supervision.
  • Reviewed daily reports and process from them as required.

Operations Associate, May 2000 to July 2005

Fedex Freight, Inc., Anderson, CA

  • Managed relationships with vendors in your assigned region.
  • Researched and scheduled service dates for each school in proprietary software system.
  • Trained and supported vendors on use of proprietary software and bar code scanning system.
  • Managed service windows and monitored student capacity levels.
  • Resolved all customer service issues in a timely manner.
  • Managed customer notification emails.


Associate Degree in Finance, Lincoln Memorial University, Tennessee, TN

  • 1.0.0Version
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  • March 1, 2020Create Date
  • March 1, 2020Last Updated

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