Assistant Hotel Manager Resume

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Here is the Assistant Hotel Manager Resume example:

Franklin Comer

4100 Duke Lane

Wayne, NJ 7477

(555)-555-5555

[email]

Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager.

Highlights of Qualifications:

  • Experience in managing work for front desk agents and providing optimal levels of customer services
  • Proficient with Microsoft applications and LMS system
  • Remarkable ability to perform basic math in hotel management
  • Outstanding ability to identify problems and design resolution
  • Skilled to obtain an alcohol awareness card
  • Ability to read and interpret documents
  • Exceptional ability to provide optimal customer services

Professional Experience:

Assistant Hotel Manager

The Pfister Hotel, Wayne, NJ

October 2008 – Present

  • Oversaw efficient working of all Front Desk related activities and ensured proper workflow.
  • Supervised working of Hotel Supervisor and Front Desk employees.
  • Prepared required paperwork and provided reports to department.
  • Monitored employee performance, performed appraisals according to company policies.
  • Trained all new employees in following proper hotel procedures.
  • Coordinated with hotel manager and collated all payroll information.
  • Ensured compliance to all department policies and procedures.
  • Maintained an inventory of supplies and forms for front desk.

Front Desk Clerk

MGM Resorts, Wayne, NJ

August 2003 – September 2008

  • Analyzed customer requirements and ensured timely completion of all needs.
  • Maintained optimal customer relations and coordinated for same.
  • Monitored customer checks in and evaluated all registration of employees.
  • Administered all wake up call requests and ensured completion.
  • Managed guest faxes and distributed it accordingly.
  • Facilitated in all customer check outs.

Hotel Guest Services Agent

South Beach Hotel, Wayne, NJ

May 1998 – July 2003

  • Administered processes for all customer payments according to policies and procedures.
  • Maintained knowledge of all player choice programs and assisted members.
  • Prepared daily credit reports and credit limit reports.
  • Ensured compliance to company policies and procedures.
  • Assisted in guest reservations through phone and fax.

Education

Bachelor’s Degree in Hotel & Restaurant Management

Centre College, Danville, KY

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  • March 1, 2020Create Date
  • March 1, 2020Last Updated